Overview

This guide explains common issues Irish players may experience with Casino and Sports promotions and outlines steps to resolve them before contacting Customer Support.

Common Issues

Free Spins Not Awarded

• Promotional requirements may not be fully completed
• The promotion may require opt-in

• Free Spins may still be pending

   

Promotion Expired but Still Visible

Expired promotions may remain visible but are no longer claimable. Always check the promotion validity dates.

Reduced Winnings Due to Win Caps

Some promotions include a maximum winnings cap. If you win more than the cap, only the capped amount is credited.

Opt-In Not Registering

You may already be opted in to another promotion. Only one promotion can be active at a time.

Not Eligible for a Promotion

Some offers have eligibility conditions, such as recent deposits, qualifying bets, or gameplay activity. These conditions are listed in the promotion terms.