Free Bets Not Credited

Free Bets are credited within 1 hour of your first qualifying bet settling.

Qualifying Bet Requirements Not Met

To receive the 4 x €10 Free Bets, you must:

• Place a €10 qualifying bet
• Meet minimum total odds of 1.50

• Place the bet within 7 days of signing up

   

Free Bets Not Visible

Free Bets will appear in the “Free Bets” section of your account and in the Bet Slip once credited.

Steps to Take Before Contacting Support

• Double-check the promotion requirements after opting in
• Confirm you are opted in to the correct promotion
• Review eligibility conditions (deposit, qualifying bet, activity requirements)
• Check for minimum odds and qualifying bet criteria (Sports Welcome Offer)
• Check for maximum win caps in the terms
• Review wagering progress where applicable
• Allow up to 1 hour after bet settlement for Free Bets to be credited
•  

Contacting Support

If you have completed all requirements and have not received your bonus, Free Spins, or Free Bets, please contact our support team.